Training Assessment

A restaurant's reputation and sustainability is built on its ability to consistently execute against its food, beverage and service standards.
• International Restaurant & Hospitality Consulting Group Restaurant Consultants develop customized management and hourly training programs to support a brand's culture, ensure teamwork and increased guest satisfaction.
• Training is the key of your success.


EXCEPTIONAL CUSTOMER SERVICES

Creating the 'WOW' Factor

If you ask 100 restaurant owners how they would rate their restaurant training and guest service our bet is 97+ % would say "good". When it comes to creating Raving Fans, good is the enemy of great. Good is what everyone else is out to achieve. We will instill the philosophy into your staff of creating evangelical guest or what we call Guest for Life.
"Over The Top" guest service is a direct result of restaurant training and the ability to consistently deliver those 'moments of magic' where the ordinary become extraordinary and amazement is achieved. "+ One" guest service is simply defined as an 'a positive or noticeably different' guest experience.

This doesn't mean that every guest experience and touch point is going to be amazing every time but it does mean being better than good with occasional bursts of WOW and superior service. This can only be accomplished through a commitment to restaurant training and consistently executing well on the little things that can make a dining experience memorable.

To achieve those 'plus +' moments of magic where you turn "Guest Service" into "Guest Amazement," it is essential that your internal customers (your team) become true believers, advocates, raving fans and evangelists of the brand.

Our team can develop a restaurant training program for your new or existing restaurant organization. If you want to out-maneuver your competition you must be able to deliver on "Guest Amazement."


• Assessment
• Missed opportunities and "low hanging fruit"
• Training Aids
• Develop the tools, systems and standards to create accountability
• Hands on restaurant training, coaching and mentoring

The goal of creating amazing guest service is to remove all the uncertainty from the service staff, create alignment in message, develop meaningful restaurant training tools and show them what amazing guest service looks like and its benefits. The investment in your restaurant training program will enable you to exceed the guest's expectations, build loyalty and create raving fans. The "Its Ok" or "Good" is no longer good enough.

IRHC Group develop customized management and hourly training programs to support a brand's culture, ensure teamwork and increased guest satisfaction scores. Training is the key to financial success.



IRHC Group Training

What We Do.

We are International Restaurant and Hospitality Consulting Group, who specializes in the Global Restaurant, Retail, Hotel and Hospitality consulting sectors. With over 32 years’ experience, our International Hospitality Consulting firm has helped transform and design companies in over 27 countries, by helping them live out their vision, concept dreams and profit goals. We have worked with companies ranging from small boutique companies to some of the largest companies in the world. If you’re looking for a Hospitality Consulting Firm to help transform a struggling brand or design your brand from a vision, then give us a call. We are the hospitality industry leaders in creating a Guest Obsession Program in the restaurant, hotel, retail and hospitality industries. Please read the areas we specialize in Restaurant Consulting, Hospitality Consulting and Retail Consulting. We have offices and partners that span the globe in Orlando FL, Dallas TX, Las Vegas NV, London UK, New Delhi, Bangalore India, Sao Paulo Brazil & Seoul South Korea.
"When an organization has a Guest Obsessed Culture we then have the ability for the guest repeatability index to skyrocket and the bi-product is always increased revenue, margins and stakeholder return.”  International Restaurant and Hospitality Consulting Group.

what`s news?

Sun, Dec 08
Holiday Gift Card Promotions, How Are They Working for You?, Hospitality Consulting, IRHC Group

Tis the season of gift card sales.  Restaurant News predicts that at least 81% of consumers will purchase some sort of gift card this holiday season.  With statistics like this, it’s time to take a close look at your gift card promotion and make sure it is working for you in the long run. One […]