Hotel Guest Service Enhancement Programs

 IRHC Group Hotel Customer Service Program

Guest Obsession.

Customer service is one of the most important aspects of the guest experience. Providing consistent services levels across all customer moment of truth touch points is impossible without realistic, measurable standards. These standards vary depending on a number of factors, but consistency and the ability to cater to the property’s target demographic is essential. IRHC Group experience working with a diverse set of organizations around the world has provided us with a wealth of practical knowledge regarding appropriate service levels. We have the ability to evaluate a property’s success both quantitatively and qualitatively via our measurement programs. Key aspects of the program include:

The Differentiated Service Experience Balance of Predictability and Unpredictability

International Restaurant & Hospitality Consulting Group Customer Differentiated Service Program focuses on Increasing the Guest Experience by balancing the art and science of Predictability and Unpredictable Guest experiences

“An experience occurs when a company intentionally uses the services as a stage, the goods as a prop, and the staff as the deliverer, to engage individual customers in a way that creates a memorable event.”

- The Experience Economy

 

  • - Identifying Customer Moments of Truth Touch Points
  • - Creating A Customer First Culture
  • - Implementing and teaching programs like Ten- Five- First and Last
  • - Establishing Appropriate Service Levels
  • - Developing Realistic Customer Service Standards
  • - Incorporating Measurement Criteria into the Review Process
  • - Secret Shopper Programs
  • - Training Programs

 

 

Contact our Hotel Consultant Team for a Risk Free Evaluation and Consultation  877-259-9196

What We Do.

We are International Restaurant and Hospitality Consulting Group, who specializes in the Global Restaurant, Retail, Hotel and Hospitality consulting sectors. With over 32 years’ experience, our International Hospitality Consulting firm has helped transform and design companies in over 27 countries, by helping them live out their vision, concept dreams and profit goals. We have worked with companies ranging from small boutique companies to some of the largest companies in the world. If you’re looking for a Hospitality Consulting Firm to help transform a struggling brand or design your brand from a vision, then give us a call. We are the hospitality industry leaders in creating a Guest Obsession Program in the restaurant, hotel, retail and hospitality industries. Please read the areas we specialize in Restaurant Consulting, Hospitality Consulting and Retail Consulting. We have offices and partners that span the globe in Orlando FL, Dallas TX, Las Vegas NV, London UK, New Delhi, Bangalore India, Sao Paulo Brazil & Seoul South Korea.
"When an organization has a Guest Obsessed Culture we then have the ability for the guest repeatability index to skyrocket and the bi-product is always increased revenue, margins and stakeholder return.”  International Restaurant and Hospitality Consulting Group.

what`s news?

Sun, Dec 08
Holiday Gift Card Promotions, How Are They Working for You?, Hospitality Consulting, IRHC Group

Tis the season of gift card sales.  Restaurant News predicts that at least 81% of consumers will purchase some sort of gift card this holiday season.  With statistics like this, it’s time to take a close look at your gift card promotion and make sure it is working for you in the long run. One […]